Why Your SimpliSafe Outdoor Camera Keeps Going Offline?

Why Your SimpliSafe Outdoor Camera Keeps Going Offline?

Are you annoyed by the frequent outages of your SimpliSafe cameras, particularly the outdoor model designed to safeguard your house? You're not by yourself. With their SimpliSafe exterior cameras, many users encounter sporadic disconnections or persistent offline problems. The good news is that, once you identify the underlying causes, most of these problems have simple solutions.

We'll go over the most frequent causes of your SimpliSafe outdoor camera going offline in this blog post, along with solutions to keep your security system dependable and operational.

1. Poor Wi-Fi Signal

Bad Wi-Fi connectivity is one of the main causes of a SimpliSafe camera goes offline. Frequently, outdoor cameras are positioned far from the router or blocked by trees, walls, or other obstructions that reduce signal strength. Use the SimpliSafe app to check the signal strength if your camera disconnects regularly.

Solution: Use a Wi-Fi extension to boost the signal or move your router closer to the camera. Since 2.4GHz networks have a greater range than 5GHz, make sure your camera is linked to one.

2. Problems with the Power Supply

Despite SimpliSafe cameras' efficient design, they can become inoperable due to any power outage, such as a loose connection, dead battery, or damaged outlet.

Fix: Verify that the outlet is operating correctly and that the power adapter is firmly attached. If your model is battery-operated, make sure the battery is charged or change it if necessary.

3. Issues with the Firmware or Software

Camera connection problems can occasionally be caused by faults in the SimpliSafe software or obsolete firmware. Often, the issue can be resolved with a straightforward update.

Solution: Check for firmware updates by logging in to your account using the SimpliSafe camera app or website. Bugs that can be generating disconnections can be fixed by updating the camera's software.

4. Router Configuration or Network Modifications

Have you lately switched ISPs, updated your router, or changed your Wi-Fi password? If so, it's possible that your SimpliSafe camera isn't connected.

Fix: You must use the mobile app or enter into the SimpliSafe camera login page in order to reconnect the camera. Navigate to device settings, choose your most recent Wi-Fi network, and input the right login information.

5. Other Device Interference

Microwaves, baby monitors, and even nearby Wi-Fi networks can interfere with the signal from your camera.

Solution: Keep the camera away from gadgets that send out wireless signals. Performance may also be enhanced by moving your router to a less congested channel.

6.Outages on SimpliSafe Servers

Sometimes the issue isn't even on your end. SimpliSafe's servers may be undergoing maintenance or experiencing brief outages if the camera stops working and nothing appears to help.

Solution: Look for any outage reports on the SimpliSafe status page or social media accounts. To check if the system is online, you can also attempt to log into the SimpliSafe camera login interface.

Concluding remarks

It might be annoying when a SimpliSafe camera stops working, especially if you depend on it to keep an eye on your house. However, you can rapidly fix the majority of problems by checking your Wi-Fi signal, power supply, software upgrades, and network settings.

To efficiently troubleshoot, see problem messages, and control your devices, always begin by logging into the SimpliSafe camera login interface. Reliable performance and peace of mind are ensured by keeping your system connected and up to date.


Do not hesitate to contact SimpliSafe's customer care for advanced assistance if the issue continues despite your best attempts.