Losing baggage can be distressing whether you are coming back home or are on a vacation. You may have essential items in the lost baggage. In the rare instances when checked baggage goes missing, Air Canada Lost and Found Policy serves the travelers in the successful retrieval of the baggage. Even if the baggage is not found, get the best possible solution as per the airline's policy. Read along to know the guidelines to follow till recovery.
Steps to take if the checked baggage does not turn up at the baggage belt
Get hold of a baggage service agent in the arrival area.
Give the details/documents listed below.
Your contact details
Describe your baggage and its contents
The baggage claim stubs
The boarding passes
A representative will fill in a WorldTracer incident report, and you will get an incident report number.
Call the airline's Central Baggage Office at 1888 689 2247 if you did not fill the report after arrival.
In case the bag does not turn up until 3 days after your arrival, fill up the form in the “let us know” section on the official website.
If the baggage is found
The airline will deliver the baggage to the address given by you.
If the baggage is not found
When the baggage is not found within 21 days, it is considered lost.
You can make a claim for the lost baggage by getting in touch with the airline.
Make a claim for interim expenses within 21 days from the date of receiving your bagage. The claim can involve expenses for clothes and toiletries or sports equipment rental.
The airline will make a final satisfactory offer in line with its policy.
When the baggage claim team is available
The baggage claim team is available 24/7 so that you can get a quick resolution.
What can you get
Passengers on a domestic flight can get up to 1500 USD for lost or damaged bagage.
On international reservations, expect a remuneration of 2100 USD from the airline.
How to fill the lost item form
To fill out the lost item claim form, follow any of the methods below.
via the official website
Open the page aircanada.
Click “Plan,” then go to “Delayed/damaged baggage.”
Click the link “Let us know form”
Enter the name, email address, and phone number.
Fill in the description of the baggage and contents, the place of loss, and the time of loss.
After that, provide the booking reference flight number and add an image of the lost bag along with other relevant documents.
Submit the form.
At the airport
Go to the nearest Air Canada customer service representative or the baggage claim office after arrival and get the incident report number. Use the number to keep track of the baggage through the official website. After recovery, finally get the baggage at your given address. If lost, file a compensation claim and get an offer from the airline.
By using the information above, recover the lost baggage easily. To get the solution to other queries related to your trip, call the customer service number or visit the official website. Subscribe to receive email alerts from Air Canada to know about the latest affordable flights to toronto or to any other destination. This will be helpful in getting cheap flight tickets.
