What are the 2-Flashing Arrow Mean on Virgin Router?

Two arrow LED on your Virgin media router lights/hub presents the outcoming and incoming signal strength. Usually, it flashes, stays solid or turns off. Here, this article will guide you about the reasons what 2 flashing arrows means on your Virgin media hub router. But first, let’s see why these arrows appear.

What Arrows on Hub are Represent?

Take a look at the front panel of your Virgin router, you will notice a bunch of symbols. Among them you will see two arrows one pointing left and one pointing right. These arrows are part of the status lights that tell you what's happening with your internet connection.

So, when these two arrows start flashing together, it is trying to tell you that your router is having trouble communicating with the internet.

In simple words, your router is trying to connect to the Virgin network, but it’s not quite getting there. The two flashing arrows usually mean there’s no solid internet connection at the moment.

Why Is It Flashing?

Here are the most common reasons why these arrows are flashing on your device:

1. Signal Disruption

Your router relies on a signal coming from Virgin’s network through the coaxial cable. If that signal is weak, broken, or unstable, the router can't establish a proper connection so it flashes the arrows to let you know.

2. Loose or Damaged Cables

One of the reasons can be that the cables might not be plugged in properly, or they’ve come loose over time. Maybe it got accidentally knocked while cleaning.

3. Internet Outage in Your Area

Virgin media carries out planned maintenance or there might be an unexpected outage in your area. If that's the case, the flashing arrows are the router’s way that it trying to connect but there’s no network to connect to right now.

4. Router Booting Up or Updating

When your router is first turned on or going through a firmware update, you might see the two arrows flash for a minute or two. That’s totally normal. If it goes on longer than five minutes, that’s when it’s time to check further.

5. Hardware Fault

Internal router faults or overheating could cause connection problems that trigger the flashing arrows.

How to Fix the Two Flashing Arrows on Your Virgin Router?

Now, let’s get to the fix. Here’s what you can do step by step.

Check All Cables

Start with the basics. Turn your router around and make sure all cables are snug and secure.

• The white coaxial cable should be tightly screwed into both the wall socket and the router.

• The power cable should be firmly plugged in.

• If you’re using Ethernet cables, check those too but they’re not usually related to this issue.

Reboot or Restart the Router

Turning it off and on again might fix the issues, yes sometimes it really does work.

1. Unplug the power from the router.

2. Wait for 60 seconds.

3. Plug it back in and let it boot up fully. Give it about 5-10 minutes.

If the arrows stop flashing, congrats you’re back online.

Check Local Outages

Go to the Virgin Media Service Status page and enter your postcode. This will tell you if there’s any known issue in your area.

You can check the outage by ensuring your mobile data is working or not. You can use the My Virgin Media app to check for outages or maintenance alerts.

Hard Factory Reset

You can reset your router to its factory settings.

1. Look for the small pinhole reset button on the back of the router.

2. Use a paperclip or pin to press and hold it for 10 seconds.

3. The router will reboot and reset everything.

Remember, you will lose all your custom settings, including Wi-Fi name and password. So only do this if you're okay with reconfiguring.

Bonus Tip: Don't Ignore Other Lights

While the two arrows are the main focus here, take a quick glance at the Wi-Fi and Internet lights too. If they’re off or red, it could give you extra clues. Most Virgin routers also have a base light ring (especially Hub 4 and 5 models) that can change color based on the issue.

• Solid white = everything’s working.

• Flashing red/orange = potential fault.

• No light at all = it’s not getting power.

End Summary

Hope, you have learned what the 2 flashing arrows mean on your Virgin Media hub router and how to turn it off with the help of troubleshooting tips and solution