Hawaiian Airlines Refund Policy: Eligibility Criteria

Before canceling your Hawaiian Airlines flight, it is essential to understand the eligibility criteria for a refund. Hawaiian Airlines' cancellation and refund policy varies depending on the type of ticket you purchased and the circumstances surrounding your cancellation. Here are some of the eligibility criteria you should keep in mind:

Fully refundable tickets

If you purchased a fully refundable ticket from Hawaiian Airlines, you can cancel your flight at any time and receive a full refund. Fully refundable tickets are generally more expensive than non-refundable tickets, but they offer more flexibility and peace of mind.

Non-refundable tickets

If you purchased a non-refundable ticket from Hawaiian Airlines, you may still be eligible for a refund in certain circumstances. The airline allows passengers to cancel their non-refundable tickets and receive a refund under the following circumstances:

The passenger or a member of their immediate family has died

The passenger has a medical emergency that prevents them from traveling

The passenger is a soldier called to active duty.

In such cases, you will need to provide documentation to support your claim. It is essential to note that Hawaiian Airlines charges a cancellation fee for non-refundable tickets, which will be deducted from your refund.

Basic economy tickets

If you purchased a basic economy ticket from Hawaiian Airlines, you are not entitled to a refund. These tickets are generally the cheapest option, but they offer the least flexibility.

Award tickets

If you booked a flight with Hawaiian Airlines using award miles, you may be eligible for a refund of your miles as well as any taxes and fees paid. However, you will need to cancel your flight at least 60 days before departure to receive a full refund. If you cancel your flight within 60 days of departure, you will only receive a partial refund and the exact amount will depend on the type of award ticket you booked.

Hawaiian Airlines Refund Policy: How to Request a Refund

If you are eligible for a refund under Hawaiian Airlines' refund policy, the next step is to request one. Here's how to do it:

Go to the Hawaiian Airlines website and click on the “Manage Flights” option.

Enter your reservation details and select the flight you want to cancel.

Follow the instructions to cancel your flight and request a refund.

If you cancel a non-refundable ticket, you will need to provide documentation to support your claim.

Once your refund request has been processed, you will receive a confirmation email.

It is essential to note that the refund process may take some time and you may need to follow up with the airline to ensure your refund is processed. You can check the status of your refund request online or by calling the Hawaiian Airlines customer service team.

Hawaiian Airlines Refund Policy: Deadlines

After submitting your refund request, you may be wondering how long it will take to receive your refund. The time frame for receiving a refund under Hawaiian Airlines' refund policy varies depending on the type of ticket you purchased and the payment method you used. Here are the estimated times for refunds:

Fully refundable tickets: You will receive your refund within 7-14 business days.

Non-refundable tickets: You will receive your refund within 7-20 business days, depending on the payment method you used.

Award tickets: You will receive your refund within 7-14 business days.

It is important to note that these times are estimates and the actual time it takes to process your refund may vary depending on the volume of refund requests and other factors. If you have not received your refund within the estimated time, you can contact the Hawaiian Airlines customer service team for assistance.